Retailers reduce footprint, but are they thinking about their costs or about what consumers actually want?
There’s a very tight lid on communications from Harry and David. I don’t know what’s going on inside, but here are some things I do […]
Walmart takes Renee’s advice…
I promised to provide a series of posts regarding my predictions for 10-year trends. So..here is the first: Over the next 10 years, at least […]
Can loyalty programs save Borders?
I have recently been asked by reporters, “What would you do at Harry and David?” I responded with a description of the turnaround steps described […]
It’s easy to blame e-readers and associated technological changes for Borders’ predicament, but they are merely the symptoms and not the disease. When companies face […]
Everybody did it: Borders, Burlington Coat Factory, Dick’s Sporting Goods, Toys “R” Us and others all opened “pop-up” stores for the holidays. This year, Toys […]
Well… after I wrote last night about my frustration with news media reporting only part of a story, my local paper, The Oregonian, ran a […]
In an article yesterday on The Huffington Post, Abby Wendle reported that retail sales increased for the 6th straight month. This is good news, but […]