Technology can be a game changer.
June 1, 2010
Last week, The Deal quoted me as saying that technology just might give Borders a second lease on life. Links to the article are available […]
Read MoreEddie Bauer Bankruptcy
June 18, 2009
Today, I was interviewed by TheDeal.com about prospects for Eddie Bauer after its Chapter 11 filing. Click here to read the interview. (It’s short.)
Read MorePearl Ace Hardware: A beacon of hope in an ocean of dreadful customer service
June 6, 2009
When I’ve abandoned almost all hope of ever finding good customer service anywhere ever again, I stop by Pearl Ace Hardware to reassure myself that […]
Read MoreI love being right, but..
April 11, 2009
If you know me, you know I love being right, but lately, I wish I weren’t right so often. When The Oregonian, interviewing me for […]
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