Too many choices!

March 21, 2022

As you know, I am a “fixer.” Like most of us, I wish I could fix the multiple challenges facing our country and our world.  […]

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Open Table + Renee’s Rules™

June 13, 2014

Unless you were asleep today, you know that Priceline is acquiring Open Table.  My main concern about the acquisition is that Priceline might muck up […]

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December 14, 2013 should add “Satisfaction with results’ to its review criteria.

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X1: THE search solution!

November 7, 2013

I recommend X1: the search solution!!

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Has Personalization gone amuck?

September 14, 2013

Do you think our news is “over-personalized?”

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My most recent post….

May 19, 2013

Poor customer service + offering customers too many choices can lead to poor financial and societal results.

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Office Depot/Office Max

March 6, 2013

Office Depot/Office Max merger: Doomed unless they hire a new, competent CEO

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Call centers off shore

November 26, 2011

Tech support: What do customers REALLY want?

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Steve Jobs made my life easy.

October 5, 2011

We loved Steve Jobs because he made our lives easy.

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A picture’s worth a thousand words……

June 13, 2011

A picture’s worth a thousand words…..

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