Three Rules of Troubleshooting

November 22, 2022

Recently, during a call with a particularly sharp tech support person, I mentioned Renee’s Rules™ The support person (who asked to remain anonymous) offered these […]

Read More

Renee’s Rule™: Show your appreciation.

February 6, 2019

If you know me well, you know that I frequently send emails to people I do not know (journalists, elected and appointed public officials, prominent […]

Read More

Renee’s Rule™: Cost Cutting Can Reduce Revenues

April 29, 2018

In the photo below are plastic bags used in the produce departments at WINCO (employee-owned, discount grocery chain) and Fred Meyer (Kroger-owned).  The larger bag […]

Read More

Renee’s Rule™ – Results! Results!! Results!!!

July 26, 2015

When hiring consultants, be sure to ask: “What results were achieved because of her/his work?”

Read More

Open Table + Renee’s Rules™

June 13, 2014

Unless you were asleep today, you know that Priceline is acquiring Open Table.  My main concern about the acquisition is that Priceline might muck up […]

Read More

Reference checks 101

May 1, 2014

The following questions are too often missing from lists of questions to ask when checking references for prospective management employees: What was the situation when […]

Read More What’s missing

December 14, 2013 should add “Satisfaction with results’ to its review criteria.

Read More

My most recent post….

May 19, 2013

Poor customer service + offering customers too many choices can lead to poor financial and societal results.

Read More

Office Depot/Office Max

March 6, 2013

Office Depot/Office Max merger: Doomed unless they hire a new, competent CEO

Read More

Renee’s Rule™: Check references.

May 6, 2012

Memo to Yahoo: Check references.

Read More