If you know me well, you know that I frequently send emails to people I do not know (journalists, elected and appointed public officials, prominent […]
In the photo below are plastic bags used in the produce departments at WINCO (employee-owned, discount grocery chain) and Fred Meyer (Kroger-owned). The larger bag […]
When hiring consultants, be sure to ask: “What results were achieved because of her/his work?”
Unless you were asleep today, you know that Priceline is acquiring Open Table. My main concern about the acquisition is that Priceline might muck up […]
The following questions are too often missing from lists of questions to ask when checking references for prospective management employees: What was the situation when […]
Healthgrades.com should add “Satisfaction with results’ to its review criteria.
Poor customer service + offering customers too many choices can lead to poor financial and societal results.
Office Depot/Office Max merger: Doomed unless they hire a new, competent CEO
Memo to Yahoo: Check references.
Tech support: What do customers REALLY want?