Boar’s Head: Root cause
October 6, 2024
Disclosure: The information about Boar’s Head below is based on information from the company’s website, news reports, and a USDA non-compliance report. As you may […]
Read MoreThree Rules of Troubleshooting
November 22, 2022
Recently, during a call with a particularly sharp tech support person, I mentioned Renee’s Rules™ The support person (who asked to remain anonymous) offered these […]
Read MoreRenee’s Rule™: Show your appreciation.
February 6, 2019
If you know me well, you know that I frequently send emails to people I do not know (journalists, elected and appointed public officials, prominent […]
Read MoreRenee’s Rule™: Cost Cutting Can Reduce Revenues
April 29, 2018
In the photo below are plastic bags used in the produce departments at WINCO (employee-owned, discount grocery chain) and Fred Meyer (Kroger-owned). The larger bag […]
Read MoreRenee’s Rule™ – Results! Results!! Results!!!
July 26, 2015
When hiring consultants, be sure to ask: “What results were achieved because of her/his work?”
Read MoreOpen Table + Renee’s Rules™
June 13, 2014
Unless you were asleep today, you know that Priceline is acquiring Open Table. My main concern about the acquisition is that Priceline might muck up […]
Read MoreReference checks 101
May 1, 2014
The following questions are too often missing from lists of questions to ask when checking references for prospective management employees: What was the situation when […]
Read MoreHealthgrades.com: What’s missing
December 14, 2013
Healthgrades.com should add “Satisfaction with results’ to its review criteria.
Read MoreMy most recent post….
May 19, 2013
Poor customer service + offering customers too many choices can lead to poor financial and societal results.
Read MoreOffice Depot/Office Max
March 6, 2013
Office Depot/Office Max merger: Doomed unless they hire a new, competent CEO
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