“Customer success” is a term commonly applied to strategies and tools companies use to acquire and retain customers, to increase revenue and profitability. Although we now have countless “customer success” experts, training companies, articles and webinars, many companies still…
Read MoreWhen companies seek to reverse revenue deterioration, they often respond through methods such as increasing sales efforts, adding or replacing sales people, changing sales compensation plans, and revising pricing, product, promotion and distribution strategies.
Read MoreDuring the 30 years that I have been leading turnarounds, more than half of my clients have been family owned businesses with annual revenue ranging from $1 million to $200 million.
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