What are they thinking?
April 25, 2011
As a shopper, which do you prefer: Easy and time-saving or cumbersome and time-consuming?
Read MoreWhat does a turnaround expert DO?
February 21, 2011
I have recently been asked by reporters, “What would you do at Harry and David?” I responded with a description of the turnaround steps described […]
Read MoreHarry and David: leadership requirements
February 20, 2011
After I published the post below, it occurred to me that you might be interested in a prior post about what leadership qualities are required […]
Read MoreHarry and David
February 12, 2011
You may be interested in what I had to say about Harry and David in these articles from the Portland Business Journal and the Medford, […]
Read MoreLeadership and vision: Setting the agenda
February 7, 2011
Many people believe that the CEO should have the “vision thing.” I believe that our presidents (plural!) and other elected officials should have the the […]
Read MoreSize DOES Matter: The Pop-up Principle
January 31, 2011
Everybody did it: Borders, Burlington Coat Factory, Dick’s Sporting Goods, Toys “R” Us and others all opened “pop-up” stores for the holidays. This year, Toys […]
Read MoreDistressed Investing + Leadership
January 25, 2011
Wednesday, I am leaving for the Distressed Investing Conference of the Turnaround Management Association and am eager to see whether presenters spend much time discussing […]
Read More2011: The Year of Improved Customer Service?
January 2, 2011
It may be that the economy is, in fact, reviving, but we definitely are not “there yet.” My prediction for the coming year—maybe longer—is this: […]
Read More