Blog

A heart-warming family business story…..

September 7, 2014

In January 1987, just 5 months into my career, I received my first turnaround referral from the Special

Read More

Gender diversity: McKinsey Global Survey results

February 16, 2014

McKinsey’s global survey on gender diversity highlight differences between the perceptions of men and women.

Read More

Please read Lean In.

November 10, 2013

Read Lean In.

Read More

How does my library decide which books to buy?

September 22, 2013

Why does my library have 60 copies of 50 Shades of Grey but only 16 copies of Lean In?

Read More

Oregonian cut-backs, changes, and ……

June 30, 2013

Time for The Oregonian to join the digital age, to provide valuable content in an easily accessible format.

Read More

My most recent post….

May 19, 2013

Poor customer service + offering customers too many choices can lead to poor financial and societal results.

Read More

Office Depot/Office Max

March 6, 2013

Office Depot/Office Max merger: Doomed unless they hire a new, competent CEO

Read More

Call centers off shore

November 26, 2011

Tech support: What do customers REALLY want?

Read More

A picture’s worth a thousand words……

June 13, 2011

A picture’s worth a thousand words…..

Read More

Thefoundary.com vs foundary.com

June 13, 2011

thefoundary.com vs. foundary.com

Read More