A heart-warming family business story…..

September 7, 2014

In January 1987, just 5 months into my career, I received my first turnaround referral from the Special

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Gender diversity: McKinsey Global Survey results

February 16, 2014

McKinsey’s global survey on gender diversity highlight differences between the perceptions of men and women.

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Please read Lean In.

November 10, 2013

Read Lean In.

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How does my library decide which books to buy?

September 22, 2013

Why does my library have 60 copies of 50 Shades of Grey but only 16 copies of Lean In?

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Oregonian cut-backs, changes, and ……

June 30, 2013

Time for The Oregonian to join the digital age, to provide valuable content in an easily accessible format.

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My most recent post….

May 19, 2013

Poor customer service + offering customers too many choices can lead to poor financial and societal results.

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Office Depot/Office Max

March 6, 2013

Office Depot/Office Max merger: Doomed unless they hire a new, competent CEO

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Call centers off shore

November 26, 2011

Tech support: What do customers REALLY want?

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A picture’s worth a thousand words……

June 13, 2011

A picture’s worth a thousand words…..


June 13, 2011 vs.

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