I’m on THESTREET.COM
October 18, 2010
Today, TheStreet.com published an article by me, “5 Biggest Business Mistakes.” You can read it by clicking here. I sent an email to some of […]
Read MoreLeadership and Nokia
October 14, 2010
In the 9/20-9/26 edition of Bloomberg BusinessWeek, Matthew Lynn (and the photo that accompanied the article) implied that Stephen Elop, who became CEO of Nokia […]
Read More5 Signs Your Company’s in Distress
July 18, 2010
Last week, Randy Myers wrote a great story for MSN Money featuring my feedback to him about signs of corporate distress. If you’d like to […]
Read MoreRevenues are up!
August 30, 2009
As you may have noticed, my entries are getting shorter–Working 80 hours a week will do that to you…. My thought for this week: Every […]
Read MoreInefficiency may be the bedrock of the U.S. economy.
August 15, 2009
This question popped into my mind today: What would be the impact on the U.S. economy if most businesses were run efficiently instead of inefficiently? […]
Read MoreRenee’s Rule™: There’s more to customer service than being nice.
July 11, 2009
I have concluded that the vast majority of companies today either do not agree with and/or do not care about and/or are clueless about how […]
Read MorePearl Ace Hardware: A beacon of hope in an ocean of dreadful customer service
June 6, 2009
When I’ve abandoned almost all hope of ever finding good customer service anywhere ever again, I stop by Pearl Ace Hardware to reassure myself that […]
Read MoreRenee’s Rule™: If you can’t understand what someone is saying, he may not be saying anything.
May 27, 2009
I’ve seen some pretty scary hiring mistakes. Here is an example in which “The Emperor Had No Clothes.” In the 1990’s, I became Interim CEO […]
Read MoreThe Experience Fallacy
May 5, 2009
Too often, people make hiring decisions based upon “experience” rather than “results.” A true story illustrates my point. Several years ago, at the beginning of […]
Read MoreRenee’s Rule™- There is no subsitute for common sense
March 4, 2009
It seems like every minute a new book with the “latest” business “secrets” hits the market. In reality, however, running a business profitably and well […]
Read More