Call centers off shore

November 26, 2011

Tech support: What do customers REALLY want?

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Steve Jobs made my life easy.

October 5, 2011

We loved Steve Jobs because he made our lives easy.

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Renee’s Rule™: You can’t have two captains on the same ship.

June 6, 2010

One of the headlines today in the New York Times reads, “In Gulf, It Was Unclear Who Was in Charge of Oil Rig.” If “who […]

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Renee’s Rule™: Two sick companies don’t make a healthy one.

August 4, 2009

When revenues decline, and profits are non-existent, companies often believe that if they buy or merge with another company, the increased revenues will solve their […]

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Renee’s Rule™: Make my life E-A-S-Y!

July 27, 2009

Recently, I sent an email to key business contacts letting them know my turnaround client needed a new CFO.  I received approximately 160 resumes. The […]

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Renee’s Rule™: Know what you don’t know.

July 19, 2009

Over the years, I have had the pleasure of working with many wonderful CPA’s who truly put their clients’ interests ahead of their own.  They […]

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Renee’s Rule™: There’s more to customer service than being nice.

July 11, 2009

I have concluded that the vast majority of companies today either do not agree with and/or do not care about and/or are clueless about how […]

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Renee’s Rules™ for the Recession

July 3, 2009

Both national and regional bankers have told me recently that they expect a second wave of troubled companies…..For those companies that may be at risk, […]

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Renee’s Rule™: What gets measured matters.

June 28, 2009

Every manager knows the axiom “What gets measured is what gets done,” but too often managers overlook key measurements. An example: When cash is tight, […]

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Pearl Ace Hardware: A beacon of hope in an ocean of dreadful customer service

June 6, 2009

When I’ve abandoned almost all hope of ever finding good customer service anywhere ever again, I stop by Pearl Ace Hardware to reassure myself that […]

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