Pearl Ace Hardware: A beacon of hope in an ocean of dreadful customer service
June 6, 2009
When I’ve abandoned almost all hope of ever finding good customer service anywhere ever again, I stop by Pearl Ace Hardware to reassure myself that […]
Read MoreRenee’s Rule™: If you can’t understand what someone is saying, he may not be saying anything.
May 27, 2009
I’ve seen some pretty scary hiring mistakes. Here is an example in which “The Emperor Had No Clothes.” In the 1990’s, I became Interim CEO […]
Read MoreRenee’s Rule™: “Bigger” may not be “safer.”
May 17, 2009
When is it “safer” to hire a “big” professional firm rather than a smaller one? This is a topic I’ll be exploring in several different […]
Read MoreRenee’s Rule™: Don’t sell to customers who won’t pay.
May 10, 2009
I have been shocked by the number of companies I’ve met recently that have been placed on COD or credit hold by their vendors but […]
Read MoreThe Experience Fallacy
May 5, 2009
Too often, people make hiring decisions based upon “experience” rather than “results.” A true story illustrates my point. Several years ago, at the beginning of […]
Read MoreRenee’s Rule™: The sooner, the better.
March 22, 2009
Recently, I visited a potential client. The company was at Death’s Door. Their bank had not required any financial statements from them since September 30, […]
Read MoreRenee’s Rule™- There is no subsitute for common sense
March 4, 2009
It seems like every minute a new book with the “latest” business “secrets” hits the market. In reality, however, running a business profitably and well […]
Read MoreRenee’s Rule™ — It never hurts to ask.
February 26, 2009
Approximately 20 years ago, I began compiling Renee’s Rules, which I will share from time to time on this blog. (My son Jason created a […]
Read More