Renee’s Rule™: There’s more to customer service than being nice.
July 11, 2009
I have concluded that the vast majority of companies today either do not agree with and/or do not care about and/or are clueless about how […]Read More
Pearl Ace Hardware: A beacon of hope in an ocean of dreadful customer service
June 6, 2009
When I’ve abandoned almost all hope of ever finding good customer service anywhere ever again, I stop by Pearl Ace Hardware to reassure myself that […]Read More