As you know, I am a “fixer.” Like most of us, I wish I could fix the multiple challenges facing our country and our world. […]
Unless you were asleep today, you know that Priceline is acquiring Open Table. My main concern about the acquisition is that Priceline might muck up […]
Healthgrades.com should add “Satisfaction with results’ to its review criteria.
I recommend X1: the search solution!!
Do you think our news is “over-personalized?”
Poor customer service + offering customers too many choices can lead to poor financial and societal results.
Office Depot/Office Max merger: Doomed unless they hire a new, competent CEO
Tech support: What do customers REALLY want?
We loved Steve Jobs because he made our lives easy.
A picture’s worth a thousand words…..