Unemployment stats 2
January 19, 2011
I’d really like to upload the unemployment stats I promised in excel, but the following message still appears on the [...]
Read MoreUnemployment: Compared with what?
January 17, 2011
On the 16th, I promised to provide some unemployment statistics today that will answer this question: The unemployment picture has [...]
Read MoreA retail story fit to print….
January 16, 2011
Well… after I wrote last night about my frustration with news media reporting only part of a story, my local [...]
Read MoreRetail sales: Compared with what?
January 16, 2011
In an article yesterday on The Huffington Post, Abby Wendle reported that retail sales increased for the 6th straight month. [...]
Read More2011: The Year of Improved Customer Service?
January 2, 2011
It may be that the economy is, in fact, reviving, but we definitely are not “there yet.” My prediction for [...]
Read MoreA great idea from the New York Times: deficit reduction
November 16, 2010
Deficit reduction [...]
Read MoreAnd the winners are……
November 2, 2010
The results are in! The checks, $1,000 each, are in the mail. The two winners of my contest, “Are you [...]
Read MoreI’m on THESTREET.COM
October 18, 2010
Today, TheStreet.com published an article by me, “5 Biggest Business Mistakes.” You can read it by clicking here. I sent [...]
Read MoreLeadership and Nokia
October 14, 2010
In the 9/20-9/26 edition of Bloomberg BusinessWeek, Matthew Lynn (and the photo that accompanied the article) implied that Stephen Elop, [...]
Read MoreHats off to American Express!
September 12, 2010
Recently, I had to place a call to American Express’ customer service. First, my problem was solved right away. Second, [...]
Read More