Office Depot/Office Max

March 6, 2013

Office Depot/Office Max merger: Doomed unless they hire a new, competent CEO

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Call centers off shore

November 26, 2011

Tech support: What do customers REALLY want?

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Barnes & Noble acquires Borders’ customer lists

October 10, 2011

Will Barnes & Noble make better use of Borders’ customer list than Borders did?

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Outlook for groupon et al.

June 20, 2011

What is the outlook for daily deal sites?

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A picture’s worth a thousand words……

June 13, 2011

A picture’s worth a thousand words…..


June 13, 2011 vs.

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April 26, 2011

Aha! evidently heeds my advice!

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What are they thinking?

April 25, 2011

As a shopper, which do you prefer: Easy and time-saving or cumbersome and time-consuming?

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A retail trend I don’t like

April 22, 2011

Are retailers better off tricking customers or playing it straight?

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Best Buy takes my advice

April 18, 2011

Retailers reduce footprint, but are they thinking about their costs or about what consumers actually want?

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