Renee’s Rule™: You can’t have two captains on the same ship.
June 6, 2010
One of the headlines today in the New York Times reads, “In Gulf, It Was Unclear Who Was in Charge of Oil Rig.” If “who […]Read More
Renee’s Rule™: Two sick companies don’t make a healthy one.
August 4, 2009
When revenues decline, and profits are non-existent, companies often believe that if they buy or merge with another company, the increased revenues will solve their […]Read More
Renee’s Rule™: There’s more to customer service than being nice.
July 11, 2009
I have concluded that the vast majority of companies today either do not agree with and/or do not care about and/or are clueless about how […]Read More
Pearl Ace Hardware: A beacon of hope in an ocean of dreadful customer service
June 6, 2009
When I’ve abandoned almost all hope of ever finding good customer service anywhere ever again, I stop by Pearl Ace Hardware to reassure myself that […]Read More
Renee’s Rule™: If you can’t understand what someone is saying, he may not be saying anything.
May 27, 2009
I’ve seen some pretty scary hiring mistakes. Here is an example in which “The Emperor Had No Clothes.” In the 1990’s, I became Interim CEO […]Read More