Blog

Renee’s Rule™: Cost Cutting Can Reduce Revenues

April 29, 2018

In the photo below are plastic bags used in the produce departments at WINCO (employee-owned, discount grocery chain) and Fred Meyer (Kroger-owned).  The larger bag […]

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Renee’s Rule™ – Results! Results!! Results!!!

July 26, 2015

When hiring consultants, be sure to ask: “What results were achieved because of her/his work?”

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Open Table + Renee’s Rules™

June 13, 2014

Unless you were asleep today, you know that Priceline is acquiring Open Table.  My main concern about the acquisition is that Priceline might muck up […]

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Reference checks 101

May 1, 2014

The following questions are too often missing from lists of questions to ask when checking references for prospective management employees: What was the situation when […]

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Healthgrades.com: What’s missing

December 14, 2013

Healthgrades.com should add “Satisfaction with results’ to its review criteria.

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My most recent post….

May 19, 2013

Poor customer service + offering customers too many choices can lead to poor financial and societal results.

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Office Depot/Office Max

March 6, 2013

Office Depot/Office Max merger: Doomed unless they hire a new, competent CEO

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Renee’s Rule™: Check references.

May 6, 2012

Memo to Yahoo: Check references.

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Call centers off shore

November 26, 2011

Tech support: What do customers REALLY want?

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Steve Jobs made my life easy.

October 5, 2011

We loved Steve Jobs because he made our lives easy.

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