Blog

Renee’s Rule™ – Results! Results!! Results!!!

July 26, 2015

When hiring consultants, be sure to ask: “What results were achieved because of her/his work?”

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Open Table + Renee’s Rules™

June 13, 2014

Unless you were asleep today, you know that Priceline is acquiring Open Table.  My main concern about the acquisition is that Priceline might muck up […]

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Reference checks 101

May 1, 2014

The following questions are too often missing from lists of questions to ask when checking references for prospective management employees: What was the situation when […]

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Healthgrades.com: What’s missing

December 14, 2013

Healthgrades.com should add “Satisfaction with results’ to its review criteria.

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My most recent post….

May 19, 2013

Poor customer service + offering customers too many choices can lead to poor financial and societal results.

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Office Depot/Office Max

March 6, 2013

Office Depot/Office Max merger: Doomed unless they hire a new, competent CEO

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Renee’s Rule™: Check references.

May 6, 2012

Memo to Yahoo: Check references.

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Call centers off shore

November 26, 2011

Tech support: What do customers REALLY want?

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Steve Jobs made my life easy.

October 5, 2011

We loved Steve Jobs because he made our lives easy.

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Renee’s Rule™: You can’t have two captains on the same ship.

June 6, 2010

One of the headlines today in the New York Times reads, “In Gulf, It Was Unclear Who Was in Charge of Oil Rig.” If “who […]

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