Blog

Open Table + Renee’s Rules™

June 13, 2014

Unless you were asleep today, you know that Priceline is acquiring Open Table.  My main concern about the acquisition is that Priceline might muck up […]

Read More

Healthgrades.com: What’s missing

December 14, 2013

Healthgrades.com should add “Satisfaction with results’ to its review criteria.

Read More

X1: THE search solution!

November 7, 2013

I recommend X1: the search solution!!

Read More

Has Personalization gone amuck?

September 14, 2013

Do you think our news is “over-personalized?”

Read More

My most recent post….

May 19, 2013

Poor customer service + offering customers too many choices can lead to poor financial and societal results.

Read More

Office Depot/Office Max

March 6, 2013

Office Depot/Office Max merger: Doomed unless they hire a new, competent CEO

Read More

Call centers off shore

November 26, 2011

Tech support: What do customers REALLY want?

Read More

Steve Jobs made my life easy.

October 5, 2011

We loved Steve Jobs because he made our lives easy.

Read More

A picture’s worth a thousand words……

June 13, 2011

A picture’s worth a thousand words…..

Read More

Foundary.com update

April 26, 2011

Aha! Foundary.com evidently heeds my advice!

Read More